Complaints and returns

Complaints, returns, package issues

PRODUCT COMPLAINT

If a purchased product develops a defect, you notice a discrepancy between the received and ordered goods, or you have reservations regarding the purchased device, please submit a complaint to us. To start the complaint procedure, prepare the following essential information:

  • Purchase Invoice number
  • Buyer's name
  • date of the order receipt
  • product name
  • quantity of the reported items
  • detailed description of the defect (symptoms, occurrence circumstances, whether the issue was present from the beginning of usage, etc.; you may also attach photographic material)
  • S/N number of the device (if any)

You can submit your complaint using the electronic form or the e-mail message:

WITHDRAWAL FROM THE CONTRACT

If you wish to return a purchased item, just send your withdrawal statement from the contract to the e-mail address: reklamacje@kamami.pl

WITHDRAWAL FORM TEMPLATE

Conditions enabling withdrawal from the contract are detailed in our Terms and Conditions

After receiving the e-mail with confirmation of acceptance from our store, you can return the purchased item to our office: BTC Korporacja – RETURNS, Lwowska 5, 05-120 Legionowo, POLAND. Please include a printed withdrawal statement or a note with the relevant invoice number in your package. The customer covers all the costs of the return shipment.

PACKAGE ISSUES

If your package has not arrived, you forgot to collect it from a parcel locker, or you have encountered any other package-related issue, please send the description of your problem to our email address: reklamacje@kamami.pl

IMPORTANT NOTE: Remember to report external packaging damage directly to the carrier upon delivery (DAMAGE REPORT DOCUMENT), or you may refuse to accept the shipment, stating the reason.

In your report to us, please include the following details:

  • order number or invoice number
  • the name and quantity of goods, if there is a discrepancy
  • issue description

Unclaimed packages are automatically returned by the carrier to our warehouse at our expense (return to the sender). In such cases, we can resend the package after covering all the costs of re-shipment. Or you can decide to receive a refund for the order, with deduction of the costs incurred for returning the package to our warehouse.