Terms and Conditions

The online store operating at www.kamami.pl is run by BTC Korporacja sp. z o.o. with its registered office at 5 Lwowska Street, 05-120 Legionowo, NIP: 5361968139, REGON: 52405601200000, hereinafter referred to as the "seller" or "shop".

You can contact the seller:

  • by phone: +48 22 767 36 20

  • using the e-mail address: sales@kamami.pl

  • via the contact form in the "contact us" tab.

§1 General provisions

The following meanings are established for the words:

  1. Regulations - these regulations.

  1. Customer - a natural person, legal person or organizational unit without legal personality and having legal capacity, who places an order in the online store on the terms set out in these regulations.

  1. Consumer - a customer who is a natural person using the online store for purposes not directly related to its business or professional activity.

  1. Entrepreneur with consumer rights - a natural person with the status of an entrepreneur, entered in the CEIDG register, placing an order as part of his business activity, but without connection to the professional nature of this activity. This category does not apply to customers with their registered office or usual place of residence outside the territory of the Republic of Poland.

  1. Goods, product - a movable item, presented in the online store, to which the sales contract applies.

  1. Sales contract - a contract for the sale of goods within the meaning of the Civil Code, concluded between the seller and the customer, using the store's website.

  1. Online store (shop) - an online service available at www.kamami.pl, through which the customer can place an order.

  1. Order - customer's declaration of will clearly specifying the type and quantity of goods, aiming directly at concluding a sales contract.

  1. The subject of the store's activity is the sale of products currently in the assortment and enabling the customer to place orders for the offered products via the website. Using this service is possible after the customer registers and logs in to the store or through a properly completed order form without having to log in. The store allows you to browse the store's assortment free of charge on product pages.

  1. The sale takes place via the Internet between the orderer as the buyer and the store as the seller.

  1. Each customer purchasing products offered by the store is obliged to read these regulations.

  1. The customer can subscribe to the store's newsletter, i.e. cyclical sending of information about the store's products and services. To subscribe to the newsletter, the customer enters his e-mail address in the newsletter form on the store's website, at the same time confirming consent to the processing of his personal data for this purpose and sending promotional content to the e-mail address provided. You can unsubscribe from the newsletter at any time, and for this purpose, the customer is asked to provide a statement of resignation via the e-mail address of the store: sale@kamami.pl or by selecting the resignation link in the e-mail message delivered with the newsletter.

§2 Technical conditions for placing orders

  1. Technical requirements necessary to use the store's services:

    • internet connection,

    • correctly configured browser,

    • current, active and correctly configured e-mail account,

    • cookies and java script enabled

    • program for reading pdf files.

  1. If the customer uses hardware or software that does not meet the technical requirements set out above, the store does not guarantee the proper functioning of the website and stipulates that it may have a negative impact on the quality and course of the ordering procedure.

§3 Registration

  1. Registration in the store is free and optional.

  1. Registration in the store is based on a correctly completed registration form, in which the customer provides the necessary identification data (name, surname), e-mail address and password; accepted, current store regulations and a submitted statement of consent to the processing of personal data to the extent necessary for the proper execution of customer orders. Account registration can also be done by unchecking the appropriate box in the ordering process. A message confirming the creation of an account will be sent to the customer's e-mail address provided in the registration form. Upon receipt of the message confirming the registration, an account maintenance agreement is concluded between the customer and the store.

  1. After registering in the store, logging in takes place using the data provided in the registration form or changed on the basis of a subsequent customer request.

  1. In order to remove the customer's account from the store (termination of the contract), an e-mail requesting the deletion of the account should be sent to the e-mail address: sales@kamami.pl with the identification data of the customer currently registered in the store. The above does not apply to situations in which the store is in the process of fulfilling the order placed by the customer. In this case, the effect of termination of the contract will take place upon completion of the order in question.

  1. The store allows placing orders without the need to register and log in to the store. For this purpose, the customer is obliged to complete the electronic form each time in the ordering process by entering the data required by the store necessary for its identification and the conclusion and performance of the sales contract (name and surname, e-mail address, telephone number, delivery address). . The customer is obliged to accept the current regulations along with a statement of consent to the processing of personal data for the purposes of the order.

  1. No registration in the store means no customer account, which allows, among others, Access to automatic order tracking, order history, or entitles you to participate in promotional campaigns announced by the store.

§4 Orders

  1. Information about the available assortment in the store constitutes an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.

  1. By placing an order, the customer submits an invitation to conclude a contract for the sale of ordered products in the store. The process of ordering a product begins with confirmation of the features of the service through the product page. The customer is informed about the expected time of order fulfillment, product availability, price and payment methods, as well as possible delivery options. In order to deliver the product, the customer is obliged to provide his address details or verify them in the case of prior registration of the account. Changes to the delivery details are only possible for a short period after the order has been placed. Once the order has received the "Sent" status, it is no longer possible to change the delivery address. Before placing an order (by using the "order and pay" button), the customer confirms that he has read these regulations along with consent to the processing of personal data for the purposes of the order.

  1. The order confirmation sent by the store to the e-mail address provided by the customer is a declaration of acceptance of the invitation referred to above. If, before confirming the order ("order and pay" button), the customer ends using the service and leaves the store, the contract will not be concluded.

  1. The customer making the purchase as an entrepreneur is obliged to provide the tax identification number (or an equivalent number for tax settlements in the case of foreign customers) and full billing data for the invoice when placing the order, otherwise it is assumed that he is buying as a consumer.

  1. The assessment of whether a customer who is an entrepreneur entered in the CEIDG register has the status of an entrepreneur with consumer rights is made by the store in relation to an individual case and based on the customer's statement submitted in the course of ordering products. It is assumed that customers who are entrepreneurs entered in the CEIDG register, who did not indicate the non-professional nature of the order when placing the order, make a purchase as part of their business activity, in connection with its professional nature, unless something else results from the circumstances of the contract in connection with the subject of activity of this client reflected in CEIDG. Such an assessment does not apply to customers with the status of an entrepreneur based abroad, as they will not have the status of an entrepreneur with consumer rights in accordance with the law.

  1. In order to place an order, the customer is obliged to choose from the products available in the store: ordered products, delivery method, payment method and indicate the delivery address. The choice is made by: selecting a product and adding it to the basket.

    ATTENTION: Every order is placed separately. We do not combine multiple orders into one.

  1. The customer may choose an unlimited number of products to order from the quantity of a given product available for orders, unless otherwise stated directly on the product page. After going to the basket, he will receive a summary of the selected products.

  1. In the event of unavailability of the products covered by the order in the warehouse, from the store's suppliers or for other reasons and the inability to fulfill the client's order, the store will notify the client of this fact within 7 (seven) days from the date of placing the order at the latest. In this case, the customer has the right to decide whether he agrees to complete the order within the period proposed by the store or withdraws from the contract. If it is not possible to fulfill part of the order referred to above, the customer is informed about the status of the order and decides on the method of its implementation. The customer can choose between:

    • Partial execution - the customer's choice of this option results in the execution of the order for only available products;

    • Cancellation of the entire order (withdrawal).

  1. In the event of withdrawal from the contract, the store will refund the customer the amount paid as the price. The notification will be sent to the e-mail address indicated by the customer in the order or registration form. If no decision is made within 7 (seven) days of notification, the order will be canceled for the part of the unavailable products.

§5 Price of products and forms of payment

  1. The price given for each product is binding at the time of placing the order by the customer. The prices of goods posted on the store's website include VAT and do not include delivery costs.

  1. Delivery of goods takes place in the following variants offered in the store via:

    • Courier company (Poczta Polska, InPost, GLS),

    • InPost parcel lockers.

  1. Information on delivery costs is available in the ordering process before placing such an order. In the case of international shipments, delivery by courier only is available. Each time after placing an order, we check the cost of shipping to the address provided when placing the order. In the event of an extreme difference between the actual delivery cost and the one calculated when placing the order, we reserve the right to adjust the shipping cost to the order placed.

  1. Delivery costs will be included in the product prices depending on the ordered goods and the customer's choice of delivery method when placing the order.

  1. The seller provides the customer with the following payment methods for products:

    • Prepayment by traditional bank transfer - order processing after receiving the payment on the company's bank account. We send the prepayment data by e-mail after checking the stock levels during store working hours,

    • Prepayment by PayPal,

    • It is also possible to issue an invoice with a deferred payment date. To use it, please contact the sales department.

  1. For orders with a place of delivery outside of Poland, payments in euros are also available, carried out only in the option of electronic payments via PayPal and prepayments by bank transfer to the store's bank account. For foreign deliveries, the store does not provide cash on delivery.

  1. On the store's website, the customer can change the currency from euro to zloty and vice versa, assuming that he pays for a given order in one currency. Changes can be made by selecting the currency option in the upper left tab of the page.

  1. If you place an order and select a payment option other than cash on delivery and you do not receive payment for that order within seven (7) days, your order will be cancelled. After three (3) business days from placing the order, if the payment is not credited, the customer will receive a payment reminder to the e-mail address provided.

  1. The order will be released within the time specified in the order confirmation and previously accepted by the customer, but not later than within 30 (thirty) days from the date of conclusion of the contract, unless in the course of ordering the customer is informed about a longer deadline due to the need to bring the goods. Orders are processed after the customer's payment is credited (which does not apply to orders in the cash on delivery option, when the order is processed from the moment it is confirmed by e-mail by the store in accordance with § 4 section 3 of the regulations).

  1. In the case of some products or reaching a certain value of the order, the cost of delivery is borne by the store, of which the customer is informed each time before placing the order.

  2. Shop does not send overpayments back with ammounts lower than 20PLN.

§6 Complaints

ATTENTION! The goods under complaint should be sealed with the Kamami logo and the date of sale marked. It should not be removed, it is a confirmation of the release of the goods from the Kamami store.

In order to submit a complaint, please use the electronic form.

  1. The liability under the seller's warranty for the delivery of defective products in transactions with a professional entity is limited to the replacement of the goods or the refund of the amount paid. Any comments regarding discrepancies between the actual state of the goods received and the sales contract (including quantitative, qualitative and legal discrepancies) may be reported in writing no later than within 7 days of receiving the shipment.

  1. The seller is obliged to deliver the goods without physical and legal defects.

  1. The customer has the right to file a complaint under the warranty if the consumer goods are defective. There are two types of defects: physical and legal.

  1. It is assumed that an item has a physical defect if:

  • value is reduced

  • usefulness is reduced due to the purpose specified in the contract or resulting from the circumstances or the purpose of the item;

  • does not have the properties that the buyer was provided by the seller;

  • is incomplete

  1. It is assumed that an item has a legal defect if:

  • the item is not owned by the seller;

  • is encumbered with the law or rights of a third party.

  1. The seller is liable to the customer for the goods sold if the defect is found within 2 years from the receipt of the shipment. For one year of the seller's liability, there is a presumption that the defect found or its cause already existed at the time of sale. In such a situation, the seller must prove that the defect was caused by the fault of the customer. If the defect is noticed later, i.e. between the twelfth and twenty-fourth month from the delivery of the goods, the Customer should prove that the defect of the goods existed at the time of purchase.

  1. In the event of a defect, the customer may submit a complaint to the seller for non-compliance of the goods with the contract and request one of four actions:

a) exchange of goods for a new one;

b) repair of the goods;

c) price reduction;

d) withdrawal from the contract - if the defect is significant.

  1. The choice of request depends on the customer. the seller may, under certain conditions, propose a different solution, but this may take place taking into account the following circumstances:

a) ease and speed of replacement or repair of the goods;

b) the nature of the defect - significant or insignificant;

c) whether the goods have been previously advertised.

  1. If the Customer requests replacement or repair of the item, the seller may refuse to comply with this request, provided that the option indicated by the Customer:

a) would be impossible for the seller to implement


b) would require excessive costs compared to the second possible request.

  1. The seller may propose a different solution. Notwithstanding the foregoing, in this situation, the Customer may change his choice and demand that the goods be brought into conformity with the contract in a different way, i.e. by lowering the price or withdrawing from the contract.

  1. The seller must replace the goods or remove the defect within a reasonable time, which does not exceed 14 calendar days. If the seller fails to meet this deadline, the customer may set him a time to fulfill the request. In the event of further inactivity of the seller and the expiry of the deadline, the customer is entitled to withdraw from the contract or demand a price reduction.

  1. A complaint can be made in any form. For evidence purposes, it is safest to do so in writing or via an online form. The defect should be described in writing. The complaint letter can be sent by the Customer directly to the seller (with confirmation on a separate copy) or sent by registered mail with return receipt requested, or to the e-mail address: sales@kamami.pl or via the online form available at: Link to the online form

  1. The seller is obliged to consider the complaint within 14 calendar days from the date of its submission.

  1. If this deadline is not met, the complaint is considered justified.

  1. The goods under complaint should be sent complete, especially with accessories that affect the functionality of the equipment or that may be one of the reasons for the defect of the goods or their non-compliance with the contract. Please remember to provide us with a description of the reasons for the complaint and the purchase document (photocopy) along with the complaint shipment. Shipping address: BTC Korporacja - SERWIS, ul. Lwowska 5, 05-120 Legionowo.

  1. The costs incurred by the Customer related to returning the product under complaint will be reimbursed by the seller if the complaint turns out to be justified, i.e. when the defect of the goods was not the fault of the Customer. Otherwise, the costs of repair and return of the advertised goods are covered by the Customer.

§7 Right to withdraw from the contract

  1. According to Art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 24 June 2014, item 827 and Journal of Laws of 2020, item 287), the Customer who has concluded a distance contract may withdraw from it within 14 days without giving any reason and without incurring costs. This applies to Customers who do not conduct business activity and a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by it, made available on the basis of the provisions on the Central Register and Information on Economic Activity

  1. If the Customer has chosen a method of delivering the goods other than the cheapest usual method of delivery offered by the seller, the seller is not obliged to reimburse the additional costs incurred by the customer (for example, if the consumer has chosen a more expensive courier instead of a postal shipment, the seller does not have to refund the difference between the two shipments).

  1. The deadline to withdraw from the contract starts from the date of receipt of the goods by the Customer or a third party indicated by him other than the carrier.

  1. To exercise the right of withdrawal, the Customer should inform the seller of his decision to withdraw from the contract by means of an unequivocal statement of withdrawal from the contract. The customer may use the model withdrawal form. The use of the template is not mandatory.

  1. If the Customer made the payment in cash, it is suggested that the statement of withdrawal from the contract include the bank account to which the funds will be returned. Withdrawal from the contract may apply to all products covered by the order or their part.

  1. To meet the deadline for withdrawal from the contract, it is enough to send a statement before the deadline for withdrawal from the contract.

  1. The seller allows you to send a statement of withdrawal from the contract by e-mail to the following e-mail address: Sprzedaż@btc.pl . A declaration of withdrawal from the contract may also be sent by post to the following address: BTC Korporacja, ul. Lwowska 5, 05-120 Legionowo. The Seller, via e-mail correspondence, immediately sends the Customer a confirmation of receipt of the statement of withdrawal from the contract.

  1. The Seller, no later than within 14 days from the date of receipt of the statement of withdrawal from the contract and the goods from the Customer, returns to the Customer all payments made by him, including the costs of delivering the item to the Customer only if the return concerns the entire order (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest one offered by us). The seller may withhold the reimbursement of the payment to the customer until he receives the item back or the customer provides proof of its return, depending on which event occurs first.

  1. The customer covers all direct costs of returning the item as a withdrawal from the contract, i.e. packaging, security and shipping costs.

  1. The seller refunds the payment using the same method of payment as used by the customer.

  1. The customer is obliged to return the product to the seller no later than within 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to send back to the following address: BTC Korporacja, ul. Lwowska 5, 05-120 Legionowo or hand over the goods in person before its expiry.

  1. The customer is responsible for the decrease in the value of the product as a result of using the product in a way that goes beyond what is necessary to establish its nature, characteristics and functioning.

  1. The right to withdraw from the contract does not apply in the case of:

  • when the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,

  • when the contract concerns the delivery of newspapers, periodicals or magazines, with the exception of a subscription contract,

  • in the case of delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract.

§8 Disposal of uncollected goods

The goods sent to us as part of the complaint must be collected within 30 days from the moment the complaint department informs the customer about the readiness for collection. The receipt (or return) of the goods takes place in a manner individually agreed with the Customer. After 30 days, the goods will be disposed of.

§9 Protection of personal data

The www.kamami.pl store respects the right to privacy of users. Below we present the rules that we follow and strictly adhere to on all subpages of our website. Basic principles we follow:

  • The user data we collect is obtained only legally. They consist of information contained in cookies, provided by the user in forms and in logs prepared by the server. They are used for statistical and identification purposes.

  • We do not send any advertising or information materials to the users of our website without their consent.

  • The collected data about users are not made available to third parties or resold to any companies or private persons.

  • Each user can delete or change the personal data provided to us.

  • Any additional information on the Privacy Policy and cookies can be found at https://kamami.pl/content/8-polityka-cookies

§10 Ebooks

On the Kamami.pl website you can buy not only books in paper version but also in electronic version in PDF format. You can easily recognize PDF books, they are marked with the Ebook logo, also at the end of each title there is information in parentheses indicating the electronic format of the book.

Each purchased Ebook is marked with the name and surname of the Buyer.

Purchased and paid for Ebooks will be delivered in the form of digital files to be downloaded to the Customer's device.
After making purchases, it is recommended that the Customer saves Ebooks on a storage medium.
Kamami.pl does not provide the service of storing purchased Ebooks, so the Customer bears the risk of not saving EBOOK files on a separate storage medium after the purchase.

Electronic books are non-returnable.

If you have any questions or concerns, please contact us by phone or e-mail.

How to download a paid ebook?

After placing your order, you will receive an e-mail confirming that we have received your order and an e-mail with information on when and how to download the purchased Ebook.

In the case of payment made by ordinary bank transfer or cash on delivery, the Ebook will be available for download after we have received the payment.

After making the payment, you will receive an email informing you that your Ebook is ready to download.

Links to e-books for registered customers (who logged in when placing an order) can be found on the " Order History " page .

Links to e-books for unregistered customers (who placed an order as a Guest - without logging in) can be found in the " Order Tracking " section .

Terms of Use of Ebooks

All Ebooks offered by the Kamami.pl online store are protected by the Act of February 4, 1994 on copyright and related rights and may be used only on the terms set out in these regulations.

The customer has the right to use Ebooks only for his own use in accordance with generally applicable law.
In particular, the customer is not entitled to:

  • dissemination of Ebooks or their studies in whole or in part;

  • recording or multiplying Ebooks for the purpose of disseminating them;

  • commercial use of Ebooks in any way.

The Customer is obliged to ensure that unauthorized persons do not use the Ebooks in a manner inconsistent with the law and the regulations.

In order to protect the files against dissemination, each page of the PDF file is marked with a watermark in the form of the name and surname of the ordering party and his e-mail address.

§10 Final Provisions

  1. A VAT invoice is issued for each order realized by the store. The VAT invoice is delivered electronically to the e-mail address provided by the customer. After issuing a VAT invoice, the customer cannot change the buyer's details. Acceptance of the regulations is also consent to the sending of invoices in electronic form.

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  2. The applicable law is Polish law. Disputes arising between the customer and the store will be resolved by the court competent for the seat of the store, with the proviso that in relation to consumers, these disputes will be heard before the court competent according to the provisions of civil procedure.

  3. The store reserves the right to change the regulations. Any changes to the regulations come into force on the date indicated by the store on the day of the announcement. Orders placed before the date of entry into force of amendments to these regulations are implemented on the basis of the provisions in force on the date of placing the order.