Business Process Change

Every company needs to improve the way it does business, to increase the profits. Nonprofit organizations are also concerned with the productivity, productivity, and achieving goals. Every manager understands that goals is part of his or her job.

In this balanced field of business process change, Paul Harmon offers concepts, methods, and cases for successful business process improvement. Updated and added for the development of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean - in addition to the new coverage of performance metrics.

* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of the process of redesign and Six Sigma concerns.

* The best first book on business process, the bridge up-to-date book to read.

* Presents and methodology based on the concept of redesign.

* Offers all new detailed case studies showing how these methods are implemented.



Companies and Business Processes.
I: Enterprise Level Concerns.
Strategy, Business Processes, and Competitive Advantage.
The Business Architecture and Organizational Alignment.
Modeling Organizations.
Process Performance Metrics and Evaluation.
Organizing and Using an Enterprise BPM Group.
II: Process Level Concerns.
Modeling Processes.
Analyzing Activities.
Managing and Measuring Business Processes.
Process Improvement with Lean and Six Sigma.
A Business Process Redesign Methodology.
Process Redesign Patterns.
Knowledge Workers and Business Rules.
III: Implementation Level Concerns.
Software Tools for Business Process Modeling and Redesign.
Business Process Management Systems.
ERP-Driven Redesign.
Software Development.
IV. Putting it All Together.
The Ergonomic Systems Case.