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How to challenge a high phone bill
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  • How to challenge a high phone bill
ID: 35126

Marcin Zawadzki

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Author: Marcin Zawadzki

ISBN: 83-206-1580-1
Format: B5, 128 pages
Publisher: WKiŁ

About the book
If you want, dear reader, to avoid many unpleasant surprises associated with home phone use, stress and sleepless nights caused by inflated bills, be sure to read this book. It will help you avoid many pitfalls, such as unconscious connections with high-paying numbers (0-300, 0-700 and related) or malicious redirects, and indicate the possibilities of using many existing security features that are not widely spoken about and therefore almost no one about them knows how, e.g. antypirat - a tiny device that each subscriber can independently connect to a landline phone in order to permanently prevent others from connecting to their own telephone line.
And when the worst happens, that is, you receive an overburdened phone bill, this guide will help you get out of the difficult situation thanks to detailed descriptions of how to file complaints with various operators (including TP SA, Netia, Dialog, El-net) in the most common cases and further complaints - including the court. The complaining parties of landline telephones may use the formulas attached to the book, concerning the most common complaints cases, and become acquainted with the most important provisions that allow them to pursue claims in disputable cases. Recipients: all subscribers of various operators of fixed telecommunications networks.

Table of Contents:
Introduction 9
On what situations phone users may be exposed - threats 11
Home phone 11
Regular bills 11
0-300, 0-700 and related 12
Premium rate numbers 12
International numbers 14
The spider 14
Can I call? 15
Malicious forwarding 15
Redirecting to the competition 16
Device for connecting to the Internet via a regular telephone line - modem 16
Internet without abandonment 16
A computer program that biases expensive national calls - national dialects 16
A computer program that inflates expensive foreign calls - foreign dialers 17
Bureaucracy and mistakes 17
How to avoid paying excessive telephone bills - prevention 18
Blockades 18
Call blocking 0-700 and related 18
Blocking other connections 18
Account threshold 18
By renting a flat 19
Netia 19
Dialogue 20
El-net 21
Physical protection of the line 23
Believe, but control 23
Report suspicious situations 24
Suspicious situations - escalation 24
Telephone anti-pirate 26
Securing the modem 27
Observation - monitoring of modem connections 27
Antivirus, anti-dialer software 27
Ways of protecting the network against malicious programs - hygiene in the network 27
Getting rid of the dialer 28
Fight against bureaucracy 29
Regulations 29
Order in papers 29
Many sources of information 30
What kind of complaints can the subscriber use - complaint procedures 30
The way of advertising 30
What can I advertise 30
Incorrect invoice 30
Failure or improper performance of the service 31
Failure to meet the deadline for concluding the contract 32
Failure to meet the deadline for providing the service 33
What is the universal service? 33
What should the complaint look like? 33
How can you file a complaint 34
Can you not pay the bill if you make a call claim? 34
Where can a TP SA subscriber file a complaint? 34
Where can a Dialogue subscriber file a complaint? 35
Where can a Netia subscriber file a complaint? 35
No response within 30 days means automatic acknowledgment of the 35th reason
In the event of a situation of breaking the law 36
General good advice 37
Complaints on specific matters 37
Complaint regarding the signing of the contract 37
Complaint regarding the date of commencement of the service 38
Compensation regarding failure to meet the deadline for concluding the contract - Dialog 40
Broken telephone 41
No connection to the Internet via modem 43
Bureaucratic mistakes 45
0-700, 0-300 and other 46
Despite the lock 48
Premises rented 49
Premises rented - malicious case 53
0-300-900-900 55
Bad condition of telephone line protection 56
Dialer on the computer 59
Legal provisions 60
Note to evidence 60
Dialer incompatible with UOKiK requirements - connection without user's knowledge 61
Dialer to an international number 65
Examples of answers 67
The complaint may also be unfounded 67
Broken telephone 67
Do not be fooled by the answer! 67
A trick with a receding time 69
Using the help of other institutions 69
Office of Telecommunications and Post Regulation 69
URTiP - mediation proceedings 70
URTiP - telecommunications installation control (199-202 pt) 72
General court 73
A lawsuit by a client 73
A lawsuit by the operator 75
Continuation in court 75
District Prosecutor's Office and Police 75
Office of Competition and Consumer Protection 78
Ombudsman 80
Inspector General for Personal Data Protection (GIODO) 81
Association "TELEPRAWO" 82
Association for the Protection of Interests of the Injured
Telecommunications subscribers 83
Group pl.misc.telefonia 83
Global and local press 83
Fact 84
Super Ekspress 84
Examples of technical applications and complaints 85
Persistent mistakes 85
They forgot 85
Commencement of service operation - fault on the part of the subscriber 85
Calculation of the fee despite the cancellation of the service - example 1 86
Neostrada, which was not 86
Calculation of the fee despite the cancellation of the service - example 2 86
Calculation of the subscription with the telephone switched off. 87
Charging for calls made using Tele2 87
Pay twice subscription 87
Pay for the successor 88
Debt collection after termination 88
Error error, and debt collection must be on our side 89
We are calling for a dead girl 89
A bill for 20 thousand PLN for calls at 0-700 89
A bill for 850 thousand PLN for calls at 0-700 90
43 thousand PLN from pension 91
Annexes 92
Annex A - Extracts from the Telecommunications Law Act of 16 July 2004 92
Section III - End-user protection and universal service 92
Chapter 1 - Provision of telecommunications services to end-users 92
Chapter 2 - Provision of universal service 100
Chapter 3 - Responsibility for non-performance or improper performance of telecommunications services 107
Chapter 4 - Ways of settling disputes 109
Annex B - Regulation of the Minister of Infrastructure
of 1 October regarding the procedure
the complaint and the conditions it should have
reply to the complaint of the telecommunications service 110
Annex C - Decision of the President of UOKiK regarding dialers of 2004-02-11 113
Annex D - Decision of the President of UOKiK regarding the Blue Line of TP SA 116
Annex E - Extracts from the Criminal Code with a commentary 120
Annex F - Selected articles of the Civil Code with a commentary 124
Additional information:

Admission
Dear reader, I give you a book about complaints in fixed telephony, a description of threats and how to protect against them. This book was created primarily as a result of long battles, which the author of this book had to lead with our dominant fixed telephony operator.
Its purpose is to give the reader the means to make his own rights possible, because many of the lost battles with the operator result from ignorance of these powers, as well as other methods (in addition to complaints), forcing the operator to resign from an unjust claim. As a result, many cases in which the right and rightness is on the part of the subscriber are disadvantageously considered. The book answers the questions about the dangers threatening the fixed-line subscriber, how to protect themselves from them and how to file a complaint so that it can be considered positively.
The whole book has been divided into several chapters. First, we discuss the risks that lurk on the owner of a landline phone. Then the prophylaxis was presented - what steps can be taken to avoid later problems. Usually, many problems are easily avoided due to prevention, instead of complaints and attempts to repair damage that has already occurred.
Further information about the complaint procedure is provided, i.e. what you need to know to be able to properly advertise the amount of the telephone bill and what else you can advertise in addition to the amount of the invoice itself. Also, apart from the complaint, other methods of remedying or resigning from the receivables by the operator were also discussed. Then, we gave advice on how to use the services of other institutions that can help us in the event of problems. Finally, examples of life describing problem situations and their solutions are presented. In addition, fragments of specific legal regulations have been cited, to which the reader may refer in the case of advertising telecommunications services.
As in every book, also in this introduction is a place for me to thank you. The first one is directed to my wife for forbearance while writing a book.
The next one belongs to all those who have taught me the art of writing in one way or another.
I hope that when this book goes to their hands, they will recognize that their efforts have not been in vain. Another thank you for everyone who agreed to let me use their own materials. They are mentioned in the footnotes of this book, but in a special way I would like to thank the President of the Teleprawo association. The association's website has become a mine of information for me.
Separate thank you is also addressed to all employees of telecommunications companies who are trying to resolve complaints in a reliable way or not to allow complaints to occur. I hope that there will be more and more of these people, and publications such as this will become unnecessary. Finally, I would like to thank you and the reader for your interest in this publication. Your person and your expectations inspired me to write it.

35126

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