- Out-of-Stock
Products
Categories
- Main categories
-
- 3D PRINTING
- ARDUINO
- AUTOMATION
- BOOKS
- CYBERSECURITY
- EDUCATION
- ELECTRONICS
- Cables
- Cameras and accessories
- Communication
- Conductive materials
- Connectors
- ARK connectors (Terminal Block)
- Coaxial connectors (RF)
- Connectors
- Crocodile clip
- D-Sub drawer connectors
- DC power connectors
- FFC/FPC ZIF connectors
- Goldpin connectors
- IDC connectors
- JACK connectors
- JST connectors
- Jumpers
- Memory cards slots
- Other connectors
- Pogo pin
- RJ45 sockets
- Slip ring connector
- Supports
- Szybkozłącza
- USB connectors
- USB PD Adapters for Laptops
- Cooling
- Displays
- Electronic modules
- A/D and D/A converters
- Audio
- Barcode readers
- CAN converters
- Converters USB - UART / RS232
- Data logger
- DDS/PLL generators
- Digital potentiometers
- Encoders
- Expanders of the I/O
- Fingerprint readers
- HMI modules
- Image and video
- JTAG accessories
- Keyboards, buttons
- LED drivers
- Memory card readers
- Memory modules
- Modules with power outputs
- Motor controllers
- Power modules
- RS485 converters
- RTC modules
- Servo Controllers
- TSOP infrared receivers
- USB Converters - I2C / 1-Wire / SPI
- Voltage converters
- Gadgets
- GPS
- Intelligent clothes
- LED - diodes, displays, stripes
- Luminous wires and accessories
- Memory cards and other data storages
- Passive elements
- PC accessories
- Printers
- Prototype boards
- Relays
- Semiconductors
- A/C converters (ADC)
- Analog systems
- Audio systems
- Bridge rectifiers
- Button
- D/A Converters (DAC)
- DDS synthesizers
- Digital circuits
- Diodes
- Drivers of motors
- DSP microprocessors
- Energy counters
- Energy harvesting
- ESD security
- IGBT drivers and bridges
- Interface systems
- LED drivers
- Logic converters
- Memory
- Microcontrollers
- Optotriacs and optocouplers
- Other
- PLL generators
- Power systems
- Programmable systems
- Resetting systems
- RF systems
- RTC systems
- Sensors
- SoC systems
- Timery
- Touch sensors
- Transistors
- Sensors
- Accelerometers
- Air humidity sensors
- Air quality sensors
- Current sensors
- Distance sensors
- Flow sensors
- Gas sensors
- Gyroscopes
- Hall sensors
- Humidity sensors
- Infrared sensors
- Light and color sensors
- Liquid level sensors
- Magnetic sensors (compasses)
- Medical sensors
- Motion sensors
- PH sensors
- Position sensors
- Pressure sensors
- Pressure sensors
- Reflection sensors
- Sensors 6DOF/9DOF/10DOF
- Sensors of liquid quality
- Temperature sensors
- Vibration sensors
- Sound transducers
- Switches and buttons
- Cables
- FPGA DEVELOPMENT KITS
- Measuring devices
- MECHANICS
- MINICOMPUTERS (SBC)
- POWER
- RASPBERRY PI
- Accessories for Raspberry Pi
- Audio video cables for Raspberry Pi
- Case Raspberry Pi
- Cooling for Raspberry Pi
- Displays for Raspberry Pi
- Extension modules for Raspberry Pi
- Memory cards for Raspberry Pi
- Power for Raspberry Pi
- Raspberry Pi 3 model A+
- Raspberry Pi 3 model B
- Raspberry Pi 3 model B+
- Raspberry Pi 4 model B
- Raspberry Pi 400
- Raspberry Pi 5
- Raspberry Pi cameras
- Raspberry Pi Compute Module
- Raspberry Pi model A/ B+/2
- Raspberry Pi Pico
- Raspberry Pi prototyping
- Raspberry Pi Zero
- Raspberry Pi Zero 2 W
- RETIRED PRODUCTS
- SALE
- STARTER KITS, PROGRAMMERS, MODULES
- Atmel SAM
- Atmel Xplain
- AVR
- Coral
- DFRobot FireBeetle
- ESP32
- ESP8266
- Feather / Thing Plus
- Freedom (Kinetis)
- M5Stack
- Micro:bit
- Nordic nRF
- Other development kits
- Particle Photon
- Peripheral modules
- PIC
- Raspberry Pi RP2040
- RFID
- RISC-V
- Seeed Studio LinkIt
- Segger programmers
- SOFTWARE
- Sparkfun MicroMod
- STM32
- STM32 Discovery
- STM32 MP1
- STM32 Nucleo boards
- STM8
- Teensy
- Universal programmers
- WRTNode
- XIAO/Qt PY
- Atmel SAM
- WORKSHOP
- Adhesives and gluers
- Chemistry
- CNC milling machines
- Crimping tools
- Dispensing needles
- Heat-shrink tubing
- Insulation strippers
- Knives and scissors
- Laboratory power supplies
- Mikroskopy
- Mini drills and grindrers
- Organizers
- Power strips
- Power tools
- Safety glasses
- Soldering
- Antistatic mats and accessories (ESD)
- BGA balls
- BGA rework stations
- Brushes and ESD brushes
- Desoldering Wick
- Handles, magnifiers
- Heat guns
- Heaters and soldering irons
- Laminates
- Portable soldering irons
- Silicone Soldering Mats
- SMD Accessories
- Soldering accessories
- Soldering chemistry
- Soldering irons
- Soldering pastes
- Soldering pots
- Soldering stations
- Soldering tips
- Sponges and cleaners
- Stand for soldering irons
- Tin
- Tin extractors
- Ultrasonic cleaners
- Tapes (aluminum, kapton, copper, insulating)
- Tools
- Tweezers
- Vices
- 3D PRINTING
New products
New products
How to challenge a high phone bill
Marcin Zawadzki
Free shipping
free shipping in Poland for all orders over 500 PLN
Same day shipping
If your payment will be credited to our account by 11:00
14 days for return
Each consumer can return the purchased goods within 14 days
Author: Marcin Zawadzki ISBN: 83-206-1580-1 Format: B5, 128 pages Publisher: WKiŁ |
About the book |
If you want, dear reader, to avoid many unpleasant surprises associated with home phone use, stress and sleepless nights caused by inflated bills, be sure to read this book. It will help you avoid many pitfalls, such as unconscious connections with high-paying numbers (0-300, 0-700 and related) or malicious redirects, and indicate the possibilities of using many existing security features that are not widely spoken about and therefore almost no one about them knows how, e.g. antypirat - a tiny device that each subscriber can independently connect to a landline phone in order to permanently prevent others from connecting to their own telephone line. And when the worst happens, that is, you receive an overburdened phone bill, this guide will help you get out of the difficult situation thanks to detailed descriptions of how to file complaints with various operators (including TP SA, Netia, Dialog, El-net) in the most common cases and further complaints - including the court. The complaining parties of landline telephones may use the formulas attached to the book, concerning the most common complaints cases, and become acquainted with the most important provisions that allow them to pursue claims in disputable cases. Recipients: all subscribers of various operators of fixed telecommunications networks. Table of Contents: Introduction 9 On what situations phone users may be exposed - threats 11 Home phone 11 Regular bills 11 0-300, 0-700 and related 12 Premium rate numbers 12 International numbers 14 The spider 14 Can I call? 15 Malicious forwarding 15 Redirecting to the competition 16 Device for connecting to the Internet via a regular telephone line - modem 16 Internet without abandonment 16 A computer program that biases expensive national calls - national dialects 16 A computer program that inflates expensive foreign calls - foreign dialers 17 Bureaucracy and mistakes 17 How to avoid paying excessive telephone bills - prevention 18 Blockades 18 Call blocking 0-700 and related 18 Blocking other connections 18 Account threshold 18 By renting a flat 19 Netia 19 Dialogue 20 El-net 21 Physical protection of the line 23 Believe, but control 23 Report suspicious situations 24 Suspicious situations - escalation 24 Telephone anti-pirate 26 Securing the modem 27 Observation - monitoring of modem connections 27 Antivirus, anti-dialer software 27 Ways of protecting the network against malicious programs - hygiene in the network 27 Getting rid of the dialer 28 Fight against bureaucracy 29 Regulations 29 Order in papers 29 Many sources of information 30 What kind of complaints can the subscriber use - complaint procedures 30 The way of advertising 30 What can I advertise 30 Incorrect invoice 30 Failure or improper performance of the service 31 Failure to meet the deadline for concluding the contract 32 Failure to meet the deadline for providing the service 33 What is the universal service? 33 What should the complaint look like? 33 How can you file a complaint 34 Can you not pay the bill if you make a call claim? 34 Where can a TP SA subscriber file a complaint? 34 Where can a Dialogue subscriber file a complaint? 35 Where can a Netia subscriber file a complaint? 35 No response within 30 days means automatic acknowledgment of the 35th reason In the event of a situation of breaking the law 36 General good advice 37 Complaints on specific matters 37 Complaint regarding the signing of the contract 37 Complaint regarding the date of commencement of the service 38 Compensation regarding failure to meet the deadline for concluding the contract - Dialog 40 Broken telephone 41 No connection to the Internet via modem 43 Bureaucratic mistakes 45 0-700, 0-300 and other 46 Despite the lock 48 Premises rented 49 Premises rented - malicious case 53 0-300-900-900 55 Bad condition of telephone line protection 56 Dialer on the computer 59 Legal provisions 60 Note to evidence 60 Dialer incompatible with UOKiK requirements - connection without user's knowledge 61 Dialer to an international number 65 Examples of answers 67 The complaint may also be unfounded 67 Broken telephone 67 Do not be fooled by the answer! 67 A trick with a receding time 69 Using the help of other institutions 69 Office of Telecommunications and Post Regulation 69 URTiP - mediation proceedings 70 URTiP - telecommunications installation control (199-202 pt) 72 General court 73 A lawsuit by a client 73 A lawsuit by the operator 75 Continuation in court 75 District Prosecutor's Office and Police 75 Office of Competition and Consumer Protection 78 Ombudsman 80 Inspector General for Personal Data Protection (GIODO) 81 Association "TELEPRAWO" 82 Association for the Protection of Interests of the Injured Telecommunications subscribers 83 Group pl.misc.telefonia 83 Global and local press 83 Fact 84 Super Ekspress 84 Examples of technical applications and complaints 85 Persistent mistakes 85 They forgot 85 Commencement of service operation - fault on the part of the subscriber 85 Calculation of the fee despite the cancellation of the service - example 1 86 Neostrada, which was not 86 Calculation of the fee despite the cancellation of the service - example 2 86 Calculation of the subscription with the telephone switched off. 87 Charging for calls made using Tele2 87 Pay twice subscription 87 Pay for the successor 88 Debt collection after termination 88 Error error, and debt collection must be on our side 89 We are calling for a dead girl 89 A bill for 20 thousand PLN for calls at 0-700 89 A bill for 850 thousand PLN for calls at 0-700 90 43 thousand PLN from pension 91 Annexes 92 Annex A - Extracts from the Telecommunications Law Act of 16 July 2004 92 Section III - End-user protection and universal service 92 Chapter 1 - Provision of telecommunications services to end-users 92 Chapter 2 - Provision of universal service 100 Chapter 3 - Responsibility for non-performance or improper performance of telecommunications services 107 Chapter 4 - Ways of settling disputes 109 Annex B - Regulation of the Minister of Infrastructure of 1 October regarding the procedure the complaint and the conditions it should have reply to the complaint of the telecommunications service 110 Annex C - Decision of the President of UOKiK regarding dialers of 2004-02-11 113 Annex D - Decision of the President of UOKiK regarding the Blue Line of TP SA 116 Annex E - Extracts from the Criminal Code with a commentary 120 Annex F - Selected articles of the Civil Code with a commentary 124 Additional information: Admission Dear reader, I give you a book about complaints in fixed telephony, a description of threats and how to protect against them. This book was created primarily as a result of long battles, which the author of this book had to lead with our dominant fixed telephony operator. Its purpose is to give the reader the means to make his own rights possible, because many of the lost battles with the operator result from ignorance of these powers, as well as other methods (in addition to complaints), forcing the operator to resign from an unjust claim. As a result, many cases in which the right and rightness is on the part of the subscriber are disadvantageously considered. The book answers the questions about the dangers threatening the fixed-line subscriber, how to protect themselves from them and how to file a complaint so that it can be considered positively. The whole book has been divided into several chapters. First, we discuss the risks that lurk on the owner of a landline phone. Then the prophylaxis was presented - what steps can be taken to avoid later problems. Usually, many problems are easily avoided due to prevention, instead of complaints and attempts to repair damage that has already occurred. Further information about the complaint procedure is provided, i.e. what you need to know to be able to properly advertise the amount of the telephone bill and what else you can advertise in addition to the amount of the invoice itself. Also, apart from the complaint, other methods of remedying or resigning from the receivables by the operator were also discussed. Then, we gave advice on how to use the services of other institutions that can help us in the event of problems. Finally, examples of life describing problem situations and their solutions are presented. In addition, fragments of specific legal regulations have been cited, to which the reader may refer in the case of advertising telecommunications services. As in every book, also in this introduction is a place for me to thank you. The first one is directed to my wife for forbearance while writing a book. The next one belongs to all those who have taught me the art of writing in one way or another. I hope that when this book goes to their hands, they will recognize that their efforts have not been in vain. Another thank you for everyone who agreed to let me use their own materials. They are mentioned in the footnotes of this book, but in a special way I would like to thank the President of the Teleprawo association. The association's website has become a mine of information for me. Separate thank you is also addressed to all employees of telecommunications companies who are trying to resolve complaints in a reliable way or not to allow complaints to occur. I hope that there will be more and more of these people, and publications such as this will become unnecessary. Finally, I would like to thank you and the reader for your interest in this publication. Your person and your expectations inspired me to write it. |
Other products in the same category (16)
No product available!
No product available!
No product available!
No product available!
Robert Gazarkiewicz, Ryszard Kowalik
No product available!
A set of wireless keyboard and mouse working on the 2.4 GHz frequency. It can be used with minicomputers eg Raspberry Pi, BeagleBone, Odroid or Orange Pi. BLOW KM-1
No product available!
No product available!
A circuit board for a universal 2-channel relay module. AVT1914 A
No product available!
Electronic metal caliper with remarkable accuracy to hundredths of a millimeter. It has a measuring range of 150 mm.
No product available!
No product available!
Graphic LCD 240x64, 18x6.5cm, LED backlight (WHITE) NEGATIVE FSTN, T6963C or SAP1024B controller, character generator
No product available!
No product available!
No product available!
No product available!
No product available!
No product available!